Refund policy
At Africangemz, customer satisfaction is our top priority. If for any reason you're not completely happy with your purchase, we're here to help.
Returns
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You may request a return within 5 - 7 days of receiving your order.
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Items must be unused, in their original packaging, and in resalable condition.
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Due to hygiene reasons, earrings and custom pieces are non-returnable unless faulty.
How to Request a Return
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Email us at Africangemz55@gmail.com with your order number and reason for return.
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We'll provide return instructions within 2 business days.
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Return shipping is the responsibility of the customer unless the item is faulty or incorrect.
Refunds
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Once we receive and inspect your return, we’ll notify you of the status.
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Approved refunds will be issued to your original payment method within 5-10 business days.
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Shipping fees are non-refundable.
Exchanges
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We currently do not offer exchanges. Please return your item for a refund and place a new order.